Like your own IT department, only better
We blend the vast knowledge, powerful insights, and broad resources of a large IT department with the fantastic support and local service of a small business. We take what normally costs tens of thousands of dollars, and we make it into something that every business can afford. We call it Outsourced IT Support.
At InfoTech, we’re redefining outsourced IT services. We’ve narrowed it down to four steps that help us get to know our clients and create an IT system that works specifically for their needs.
Plans for companies of all sizes
For small businesses:
You’re a small business that is operating with a nimble core team. Super! The problem is you may not have the resources to hire someone to take care of your IT in-house. That’s ok! When your small business partners with InfoTech it receives the equivalent of a full-time IT staff at a fraction of the cost of hiring one yourself. This means that your network, servers, computers, and everything in between can be supported by us in the same way that it would be by an on-site staff. This strategy empowers small businesses to implement technology and solutions they may not have been able to before.
For midsize or large companies:
You have an established business that has flourished over the years. Awesome! The problem is that you have tons of technology to manage. That’s where InfoTech comes in. Instead of fighting the HR nightmare of hiring an IT staff, your business can partner with us! Integrating InfoTech into your business streamlines your IT process, gives you access to our knowledge and resources, and ensures that your growing IT infrastructure is fully managed. Partnering with us not only means that your equipment is supported but you’ll have a technology adviser who can help you strategically plan for the future. The best part is that InfoTech doesn’t get sick and miss work like an in-house IT person. We don’t take vacation days, and we’ll never ask for health insurance or retirement benefits. We promise!
The Process
Step 1: Information Gathering
The most important step is to know your business. We can’t even begin our process without the basics, so we ask a lot of questions.
- How many employees do you have?
- What current hardware and software to you use?
- What services do you have?
- What services do you need?
- What services do you want?
This gives us insight into your business, how it runs, and how you use technology. Then we can take it to the next step.
Step 2: Building a Foundation
IT services are only as good as their base. Before we make any big changes, we correct any errors we might find. This could be ensuring proper security, virus and firewall protection, making software updates, or making sure that your internet bandwidth matches your IT needs.
Step 3: The Structure
During this step, InfoTech stabilizes your IT environment. We’ll take existing elements that work and make them stronger. We’ll also take those that don’t and replace them with better alternatives. This includes getting your servers in order (on-site or online) as well as testing and finalizing all backups.
Step 4: Refining the Process
A proper IT structure for any company has to be built correctly and then maintained. InfoTech works with each of our clients to schedule out as many components as possible, enabling them to anticipate things like hardware refreshing and licensing costs as well as downtime and maintenance well in advance.
We work to make our clients self-sufficient, which means you maintain ownership of your hardware and your information. When you stay with InfoTech, we want it to be because we provide unparalleled managed IT services, not because it’s too complicated to switch providers.
Benefits of Partnering With Us
Local Service and Support
Receive help from a dedicated team of friendly professionals. Our full featured helpdesk and quick response times mean you can have your question or problem solved without interrupting your day.
Complete Management
Covering everything from daily computer issues to strategic planning and IT budgeting, your technology will seamlessly integrate with your business.
Real-Time Monitoring
Your equipment is actively monitored which means proactive maintenance and problem solving on all of your network. This reduces downtime, cuts costs, and ensures that we constantly meet your needs.
Here’s what we offer:
- Full-time support
- Unlimited hours
- Unlimited on-site time
- 24×7 emergency support
- Strategic planning
- IT budgeting
- Process improvements
- Per-user billing
We empower businesses to achieve their goals, keep their budgets, and love their technology. IT always comes second, and that’s a great thing.
We take a “technology second” approach with our clients. That means that we focus first on building relationships and understanding your business instead of just looking at the tech. We understand that each business is unique and uses technology differently. We want to empower your goals first, and we’ll use the right technology to make that happen.
